Terms & Conditions

This policy outlines the terms and conditions governing the services offered by Rent View and the responsibilities of both Rent View and our valued clients.

1. Expert Staff Assistance:

1.1 Virtual Inspections:

During property inspections, Rent View staff will conduct live video calls via Zoom or WhatsApp to facilitate a real-time virtual tour. Clients are encouraged to actively participate, ask questions, and seek clarification during the virtual inspection.

1.2 Detailed information:

Our dedicated professionals will prepare document property details, including photos and videos during the inspection.

Comprehensive information will be promptly sent to clients via email or WhatsApp for a thorough review.

1.3 Application Assistance:

Rent View extends support questions about the application process. Clients will receive the application forms, links, and codes for a hassle-free online application submission.

2. Why Trust Rent View Staff:

2.1 Accessibility:

For clients unable to attend inspections physically, Rent View staff acts as reliable representatives to ensure distance or time constraints do not hinder the property search in Zone 1 of Melbourne.

2.2 Transparency:

Rent View is committed to transparency in all interactions. Detailed photos and videos in the report and real-time virtual inspection empower clients to make well-informed decisions about potential rental properties.

2.3 Convenience:

Recognizing the demands of modern life, Rent View offers a convenient alternative. Our staff enables clients to actively participate in the property search without compromising busy schedules.

3. Client Responsibilities:

3.1 Communication:

Clients are encouraged to actively communicate preferences, concerns, and questions to Rent View staff to enhance the personalized property search experience.

3.2 Cooperation:

Clients must cooperate during virtual inspections, providing timely feedback and necessary information to facilitate a comprehensive property assessment.

4. Confidentiality:

Rent View respects its clients' privacy. All communication, personal information, and property-related details will be handled with the utmost confidentiality.

5. Agreement Termination:

Either party may terminate the agreement in writing with a notice period of 7 days before the scheduled Open inspection. Rent View aims to redefine the property search process by providing unparalleled services. By choosing Rent View, clients acknowledge and agree to abide by the terms and conditions outlined in this policy.

For any inquiries or concerns regarding this policy, please contact us at rentview.vic@gmail.com.

This policy is subject to change, and clients will be notified.

Payment Policy

Thank you for choosing Rent View for your rental inspection needs. Please review our payment policy outlined below to ensure a smooth and efficient payment process.

Accepted Payment Methods:

Bank Transfer:
- We accept direct bank transfers for payments in Australia and Hong Kong. Please use the following details:
  - Account Name: Rent View Company
  - BSB: XXX-XXX (Australia)
  - Account Number: (Australia) / (Hong Kong)
  - Reference: Please include your invoice number
Debit Card:
- We accept payments through debit cards. Ensure that your debit card is authorized for online transactions.
BPAY:
- You can pay through BPAY using the Biller Code and Reference Number on your invoice. Please note that BPAY payments may take a few business days to process.
PayPal:
- Rent View also accepts payments through PayPal. You can use your PayPal account or pay through the PayPal platform with a credit/debit card.

Payment Terms:

Invoice Issuance:
- Invoices will be issued promptly upon completion of the rental inspection service.
Due Date:
- The entire payment for our inspection services must be fully settled before the scheduled inspection date. Late payments may be subject to additional charges.
Late Fees:
- A late payment fee of $100 will be charged for payments received after the due date.
Currency:
- All transactions are processed in Australian Dollars (AUD) or Hong Kong Dollars (HKD), depending on the location of the service.

Payment Confirmation:

Bank Transfer:
- Please email the proof of payment to rentview.vic@gmail.com. Include your invoice number in the email subject.
Debit Card and PayPal:
- Payment made through a debit card or PayPal will generate an automatic confirmation. Please keep the transaction confirmation for your records.

Refunds:

Refunds will be considered on a case-by-case basis. Please contact our customer service team for refund inquiries at rentview.vic@gmail.com.

Contact Information:

If you have any questions or concerns regarding the payment process, please contact us at rentview.vic@gmail.com.

Thank you for choosing Rent View. We appreciate your business and look forward to providing you with exceptional rental inspection services.